Our contracts .
We work with many of our clients through either a Service Level Agreement, Monthly Support Contract or more basic annual support.
Discover the difference between our contracts.
Service Level Agreements .
These contracts are for the more bespoke range of services that we offer and usually include a wide range disciplines. That may include website maintenance, social media management, PR, marketing campaigns, design & print and event management & promotion.
These are quoted on an individual basis.
Montly Website Support Contract .
So, you’ve got your new website, but how do you keep it performing and producing the results you want over the months ahead.
Many of our clients opt for this service, which comes with a simple monthly fee, so there are no nasty surprises.
Let’s explain what it covers.
- All annual hosting fees, domain fees and SSL certificates
- Daily server backups and disaster recovery service
- Regular cloud backups of your website, for fast roll back
- 7 day a week support via helpdesk system
- Up-time monitoring, alerts & speed monitoring
- All software updates including base software, plugins, PHP & server software
- Updating your website with new content, such as news posts, pages or custom content
- Email support
Our monthly support contracts start at £200 a month (plus VAT) and are sufficient for the majority of our clients.
So, let’s be completely honest with you. We work with people who we trust and trust us in return.
Understanding the difference between something that is covered by the maintenance contract is simply down to common sense.
You need a news story adding? NO PROBLEM
You need assistance using the system? NO PROBLEM
Something has stopped working? NO PROBLEM
You would like a full redesign or major new functionality?
NOT COVERED BY THE MONTLY CONTRACT.
No nasty surprises. No minimum charges for a simple change.
An easy to manage simple monthly contract.
Annual Website Support Contract .
If you are confident that you are able to manage your new website in house and do not need the reassurance of our monthly support contract, then you may want to consider an annual contract.
Let’s explain what it covers.
- All annual hosting fees, domain fees and SSL certificates
- Daily server backups and disaster recovery service
- All software updates including base software, plugins, PHP & server software
- Resolving functionality issues
Our annual support contracts start at £450 a year (plus VAT) but additional services beyond the above are charged at £55 an hour plus VAT, with a minimum charge of 1 hour per support issue logged.
So, let’s be completely honest with you. We work with people who we trust and trust us in return.
Understanding the difference between something that is covered by the maintenance contract is simply down to common sense.
Something has stopped working? NO PROBLEM
You need a news story adding? NOT COVERED
You need assistance using the system? NOT COVERED
Most of our clients find that a monthly plan is the best option
Social Media Management
Running your social media taking too much time? Not reaching your customers?Our social media management service could be your perfect solution.
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Creating Posts on upto 3 social channels
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Responding to all interactions
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Generate more interaction
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Support with advertising
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Regular comprehensive reporting
Combined Social Media & PR
Need the expertise to operate your social media accounts and a full PR serviceReaching more customers through digital & traditional media
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Creating Posts on upto 3 social channels
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Responding to all interactions & regular reporting
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Generating & Distributing Press Releases
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Updating releases to website
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Co-ordinate interviews and media opportunities
